J Solutions is a specialist research consultancy providing a full suite of data and analytic services to empower our Clients in collecting the right data, turning it into useful information, and generating real, actionable insights that matter. We maintain active operations in Singapore and Bangkok, with a research outreach that encompasses the ASEAN region.
Most organisations are relatively effective in capturing data, whether from sales records, customer relationship management tools, surveys or even feedback forms. Fewer however, are able to bridge the information gap and unlock real value from this data. This is where analytics comes in.
Analytics lies at the core of our services. Organisations today are increasingly aware of the value of business intelligence and data as an enterprise asset. In a world driven by Big Data, organisations need an expertise partner able to better define strategic priorities for management, optimize the delivery of data, and identify new opportunities through more effective use of enterprise data.
Our Clients seek us out to tap on our expertise in data collection, integration, visualisation and analytics to deliver empirical findings to provide a cohesive and holistic knowledge-based contextual environment in which informed business decisions can be made.
At J Solutions, we adopt a unique, value-driven research framework which seeks to empower organisations to leverage on the best and most appropriate information to supplement Management expertise in order to enable evidence-based business decision making. It enables organisations to apply the evidence-based decision making process throughout the organisation.
As an expertise partner, our consultants work side by side alongside our Clients, cultivating an understanding of the role they fulfil, their priorities, challenges, and objectives. Our consultants support critical business decisions by working to anticipate, identify and address our Clients’ research needs, working at both the individual department level and the organisational level, supporting our Clients’ decision making processes at all tiers of management, from middle managers to executive business leaders.
As one of the premier research consultancies in Southeast Asia, we handle a wide range of research methodologies for our Clients, and our consultants are well versed in the nuances involved in each methodology, enabling us to advise our Clients on the most appropriate method given the subject matter at hand.
J Solutions was founded in 2012 to bring about a modernisation of sampling and statistical techniques used in market and social research in Southeast Asia. Many research companies in the region still use the same sampling, design, analytic, and data visualisation techniques used in the 1980s, sometimes incorrectly, and often with little understanding of the limitations and trade-offs. Older companies may often be unaware of more contemporary approaches used extensively in academia in more established markets such Australia, the United Kingdom, or the United States, and may be less able to integrate such developments into their operations. Consequently, their clients are unable to fully utilise and unlock the potential behind the valuable data being collected.
To this end, we use the most advanced sampling and statistical techniques to provide the highest level of research expertise to our Clients. Our operations are heavily integrated with the latest developments in automation, machine learning, AI, and big data analytic approaches. Our consultants undergo comprehensive training and keep themselves abreast of the latest developments in statistical techniques to provide the best advisory to our Clients.
Our consultants identify and address key information gaps by proposing, designing, and conducting empirical data collection research, such as surveys, focus groups, market or product testing, and consumer panels.
The most common quantitative research methodology employed by research firms around the world is the Survey, which utilises a carefully selected sample of individuals from a population (typically the national population or some subgroup of it; e.g. motorists, existing customers, etc.) and collects data from these individuals in order to make statistically informed inferences about the population being studied.
A survey typically comprises sample selection (e.g. using a database of existing customers, a randomised sample, or a full population in the case of a census), data collection (e.g. a questionnaire, or an observation check list), and may focus on various types of topics including preferences, opinions, perceptions, behaviour, or factual information (e.g. demographics such as age or gender). J Solutions commonly conducts a variety of surveys using different modes, including telephone surveys, event-surveys, location-based surveys, and internet surveys.
Qualitative research methodologies typically involve the use of focus group discussions, in-depth interviews, or ethnographic observation (typically in the form of mystery shopping for corporate Clients). This involves a more in-depth treatment of the subject matter, and usually utilises a much smaller sample as compared to quantitative methods, and is thus often useful as a follow up to quantitative methods to explore various trends observed.
The true value of research lies in the ability to convert data into actionable information and to draw insights from information. Our consultants are well versed in data analytics and advanced modelling and in the application of statistical, structural, and linguistic techniques to derive useful information and insights.
Businesses, markets, and consumers are always changing, creating a highly dynamic business environment in which our Clients operate. Our Clients rely on our expertise in analytics to ensure that their enterprise business intelligence retains its relevance even in a changing globalised landscape.
Our analytic framework involves an insight-driven approach to deriving maximal value from available research data. At the pinnacle of our research projects lie the generation of insights and recommendations. We believe that data alone is of little value to an organisation – it should always be contextualised and allow for actionable and real world changes and development. To this end, our analytic process incorporates three forms of analytic insight generation.
The most fundamental level of analysis and reporting lies in the frequency and distributions of the variables. Descriptive analytics involves the gaining of insight from collected data and historical data through the use of scorecards, reporting, clustering, or other similar statistical methods. This is the most common form of analytics and is typically conducted to present a coherent and comprehensive understanding of the research objectives.
Typical statistical approaches involving descriptive analytics include chronological analysis on current and legacy data (where available), and demographic analyses to determine differences between key demographic groups. The use of psychometrics as a market/audience segmentation tool may also be employed – providing an understanding of market/audience differences not just between key demographic strata but also by leveraging on perceptual and attitudinal differences amongst respondents.
Statistical modeling involves a step in reporting and analysis whereby the initial questionnaire or research tool (for quantitative analysis) is designed in such a manner so as to allow for subsequent analysis – typically used in the development of indices or measures of abstract concepts such as ‘satisfaction’ or ‘consumer behaviour’ whereby a single variable is operationalised across multiple factors. Typically this involves methodologies such as Principle Component Analysis (PCA) or Eigenvalue analysis. Predictive analytics therefore utilises statistical modeling and machine learning techniques to drive an understanding of the inter-relations and dependencies between research objectives.
J Solutions adopts two frameworks to contextualise insights through predictive analytics. Public opinion and public perception are typically influenced by two factors. The first of which, are the pre-existing social trends which influence public opinion. Our consultants use the PEST framework to analyse the influence of these trends. PEST analysis (Political, Economic, Social and Technological analysis) describes a framework of macro-environmental factors used in strategic management.
The second factor which drives public opinion is organisation-specific strengths and weaknesses. The work of an organisation directly influences and impacts public opinion. J Solutions adopts the SWOT framework to analyse this factor. SWOT analysis (alternatively SWOT Matrix) is a structured planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats for an organisation. Thus, combined, J Solutions provides our clients with both an internal and external view of the factors influencing public opinion
Prescriptive analytics involves the use of big data and the actuarial and computational sciences to analyse and understand problems, as well as to suggest decision options to leverage on this understanding. J Solutions only offers this additional layer of analytics to our Clients under Advisory with us (due to the necessity of creating a comprehensive knowledge and data environment which renders it unsuitable to ad hoc projects with individual Clients).
Predictive analytics is a data-based modeling of operational and market-based issues and problems, anticipating future trends and providing empirical explanations – seeking to suggest actions to benefit from the predictions and outlining the implications of such actions. J Solutions leverages on our expertise in data environment design to simulate complex algorithmic modeling (primarily Monte Carlo simulations) through advanced software (MatLab) to provide our Advisory Clients with additional insight to their business operations.
Data visualisation is the presentation of complex data through visual representation, and is a powerful method to simplify complexity while retaining the ability to drill down, analyse, and interpret large amounts of data. Using data visualisation, our consultants create an effective method of communicating data and information throughout the organisation.
At J Solutions, we strive to provide our Clients with a level of service, advisory, and consultancy, beyond what is currently being offered in the market. Most research companies handle significant volumes of studies within a year. Consequently, principal researchers are stretched thin, with project directors often taking a hands-off approach, and clients interacting primarily with junior staff, who often have little more than a few years of experience, and often with little formal training in applied research, whom thus offer little in term of input with regards to research advisory.
Thus, we utilise a largely horizontal organisational structure, with our principal researchers guiding, assisting, and consulting with our Clients throughout the duration of the project, supported by a dedicated project team working solely with a single Client, providing them a level of expertise and advice with which they have come to associate with our brand. This enables our consultants to focus their efforts solely on our Clients’ research objectives, empowering them to better analyse, extract, and communicate key research insights for the benefit of our Clients.
At J Solutions, we recognise the primary value of research lies in its ability to drive informed decision-making. Thus, the communication of relevant research findings is of paramount importance in order to enable our Clients, their stakeholders, and Management to properly leverage on the insights developed over the course of the research. To this end, our consultants use three main communications platforms to convey the key findings to our Clients – Research Reports, Management Summaries, and Presentations.
The Research Report contains overall architecture of the project depicting all the processes with the help of tables, graphs and figures to provoke impact and clarity. Our reports are executed under the direction of our principal researchers with the support from a highly experienced research team. Utilising an impressive range of leading edge statistical and analytical tools, our consultants properly document the entire research project so that it can be referred in future for decision making process or to change or modify any specific business process.
Our executive reports, or Management Summaries are provided for all our research projects, and enable C-level executives or senior Management to quickly understand the key insights of the research and provide key takeaways in order to facilitate decision-making. Our consultants also present the key findings in a short Presentation to senior Management, assisting to clarify statistical techniques, results, and findings.
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Je Ne Sais Quoi Research Solutions is a business registered in Singapore, at 37 Simei Street 4, #03-09 Modena Lobby A, Singapore 529870. It is registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore under Business Registration Number (BRN) 53225933E.